The speaker begins by thanking the audience and addressing the importance of the topic they are going to discuss, which is the need for tech companies to listen to their users. They express their concern about the direction of platforms such as Twitter and how they prioritize top-tier creators over average users. The speaker believes that good user experience and research should value input from users like themselves and not just focus on generating revenue. They mention that they have applied to work at Twitter but haven’t heard back, suggesting that there might be a cultural problem within the company. They discuss the need for a user-centered approach in tech and express disappointment in how some tech companies disregard user feedback in favor of their own decisions. They emphasize the importance of consulting and listening to ordinary users while acknowledging that it is not possible to listen to every single user. They conclude by reflecting on the actions of former Twitter employees who have become more visible on the platform and express their observations about the influence of popularity and image in the tech industry.