The transcript discusses the importance of diagnosing and understanding problems properly in order to find effective solutions. It highlights the issue of faulty data on platforms like Twitter, where bots manipulate information and narratives are controlled, leading researchers to draw incorrect conclusions. This can have negative implications for democracy and decision-making. The speaker emphasizes the need for accurate and open data sets to prevent faulty research and ensure meaningful conclusions. However, the transcript also mentions that political agendas and vested interests can hinder the implementation of such solutions.